Our commitment on text messaging data
Roots Above ("Roots Above," "we," "us," or "our") does not sell, rent or share your mobile phone number or text messaging opt-in information with any third parties or affiliates for marketing or promotional purposes. Your SMS consent records stay confidential and are used only to communicate with you about the services you requested.
This Privacy Policy explains what information Roots Above collects when you visit rootsabove.com, contact us, or use our landscaping services, and how we use and protect it.
1. Information we collect
Information you give us
- Your name, phone number, email address and property address
- Details about your property and the services you request
- Billing and payment details when you pay for services
- Your communication preferences, including the date and time you agreed to receive text messages
Information collected automatically
- IP address, browser type and device information
- Pages you visit and how you use our website
- Cookies and similar technologies
Service records
- Quote requests, estimates and service history
- Appointment details and scheduling preferences
- Messages and feedback you send us
2. How we use your information
- To provide quotes, schedule visits and perform landscaping services
- To respond to your questions and requests
- To send appointment reminders, service updates and, with your consent, offers
- To process payments and keep accurate records
- To improve our website and services
- To protect against fraud and keep our systems secure
- To keep a record of your communication preferences and consent
3. SMS text messaging terms
What you’re agreeing to
When you opt in to text messages from Roots Above, you agree to receive messages about your service, such as quote follow-ups, appointment confirmations and reminders, scheduling changes, customer support and, if you separately agree, occasional promotions. Consent to receive text messages is not a condition of purchasing any service.
How you opt in
- We only text you if you have given us permission, for example by checking the SMS consent box on a form on our website or by texting us first
- We keep a dated record of when and how you opted in
- We follow the Telephone Consumer Protection Act (TCPA) and other applicable laws
How to stop messages
- Reply STOP to any message to unsubscribe at any time
- You’ll receive one final message confirming you’ve been unsubscribed, and we won’t text you again unless you opt back in
- You can also opt out by calling us at (602) 396-3624 or emailing [email protected]
Getting help
Reply HELP to any message for assistance, or contact us at (602) 396-3624 or [email protected].
Message frequency and costs
- Message frequency varies depending on your service and interactions with us
- Message and data rates may apply
- Wireless carriers are not liable for delayed or undelivered messages
SMS data protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We may share information with service providers that help us operate, such as the messaging platform that delivers our texts, only as needed to provide the messages you agreed to receive. These providers may not use your information for any other purpose.
4. When we share information
We do not sell, rent or trade your personal information. We share it only in these limited cases:
- Service providers: companies that help us run our business, such as payment processing, scheduling, website hosting and message delivery. They must keep your information confidential and use it only to perform services for us.
- Legal reasons: when required by law, court order or valid legal process, or to protect our rights, customers or employees.
- Business transfers: if Roots Above is sold or merged, your information may transfer to the new owner and will stay protected under this policy.
All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except the providers that deliver our text messages.
5. How we protect your information
We use reasonable administrative, technical and physical safeguards to protect your information, including limiting access to people who need it and using secure, reputable software providers. No method of sending or storing data online is completely secure, so we can’t guarantee absolute security, but we work to keep your information safe.
6. Cookies
Our website uses cookies and similar tools to understand site traffic, remember your preferences and improve how the site works. You can block or delete cookies in your browser settings, though some parts of the site may not work as well.
7. Your choices and rights
- Ask to see, correct or delete the personal information we have about you
- Unsubscribe from emails using the link in any marketing email
- Stop text messages at any time by replying STOP
- Withdraw your consent to future communications at any time
- Ask how we use your information
To make a request, contact us using the details in Section 11.
8. Children’s privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
9. Links to other websites
Our website may link to other sites, such as Instagram, Facebook and TikTok. We aren’t responsible for their privacy practices, so please review their policies. This policy covers only information collected by Roots Above.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version, with its effective date, will always be posted on this page. If we make significant changes, we’ll post a notice on our website.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us:
By using our website and services, you agree to this Privacy Policy.